How to solve digital rights management system connection problem: Difference between revisions

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KateMultiCharts

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-If you see the following message it means that MultiCharts cannot connect to the authorization server:
+The below messages mean that MultiCharts cannot connect to the authorization server:<br>
+'''No connection to MultiCharts authorization system'''<br>
-''"There is no connection to the digital rights management system. No real-time data will be available."''
+'''There is no connection to the digital rights management system. No real-time data will be available'''
 There are 2 possible reasons for this:
+# Internet connection issues. Please check your Internet connection.
+# An anti-virus or firewall software is blocking MultiCharts authorization. Please try temporarily disabling your anti-virus and firewall software.<br>Also, please make sure that MultiCharts has access to '''https://mcauth.com/''', '''https://mcauth1.com/''', '''https://mcauth2.com/''' servers and Ports # 443 and # 80 should be open. You can try to open '''www.mcauth.com''' page in your Internet Explorer browser (as MultiCharts is using its components for the authorization) and if you can see a picture of a plant and ''“We’ll Have More Soon”'' text, you should be able to connect to the DRM system.
-# Internet connection problems. Please check your Internet connection. If you have a proxy setup, please configure it properly (see more info here -  [[How to Configure a Proxy Connection]]).<br>
+If the issue persists, please [[How_to_Send_Reports|send us logs]] to analyze it or [http://www.multicharts.com/support/contact/ contact MultiCharts Support] for assistance.
-# An anti-virus or firewall connection is blocking MultiCharts authorization. Please try to temporarily disable your anti-virus and firewall software and see if it solves the issue. Also, please make sure that MultiCharts has access to '''https://mcauth.com/''', '''https://mcauth1.com/''', '''https://mcauth2.com/''' servers and Ports # 443 and # 80 should be open. You can try to open '''www.mcauth.com''' page in your browser and if you can see a picture of a plant and ''“We’ll Have More Soon”'' text, you should be able to connect to the DRM system.
-# Try to authorize your MultiCharts: double click on the authorization icon, confirm the Registration Name and Code you are using are correct, then click OK.
-If the problem persists, please [http://www.multicharts.com/support/contact/ contact MultiCharts Support]
 [[Category:FAQ]]