trojan horse and malware
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- Posts: 2
- Joined: 05 Dec 2013
trojan horse and malware
I just purchased MultiCharts and my computer freaked out about Trojan horses and malware detected when I attempted to download the software on my computer. Anyone else have this issue?
- Andrew MultiCharts
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Re: trojan horse and malware
Hello drummondtrader,
We make sure there is no viruses or any sort of malware in the installer files before upload them to our web page. If you download it from any other place we cannot guarantee it is virus-free.
Your antivirus can treat MC as a threat even if it is clear. If you downloaded MC from our page, i recommend you to configure your antivirus to ignore MultiCharts, otherwise it can prevent its normal working.
We make sure there is no viruses or any sort of malware in the installer files before upload them to our web page. If you download it from any other place we cannot guarantee it is virus-free.
Your antivirus can treat MC as a threat even if it is clear. If you downloaded MC from our page, i recommend you to configure your antivirus to ignore MultiCharts, otherwise it can prevent its normal working.
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- Posts: 2
- Joined: 05 Dec 2013
Re: trojan horse and malware
I use Malwarebytes and have never had an issue.. The scan I just finished didn't populate any alerts. I also scanned with Kaspersky and Windows Security Essentials and didn't receive any alerts.
My guess is that you have an infected pc from a different source.
My guess is that you have an infected pc from a different source.
Re: trojan horse and malware
Make sure that you're downloading from the official download
https://www.multicharts.com/trading-software-download/
https://www.multicharts.com/trading-software-download/
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Re: trojan horse and malware
I scanned my pc and the antivirus find Win32.Cheburgen.A???
What is
Win32.Cheburgen.A ??
C:\ProgramData\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Functions\fc_rk_VRTc2eBarOffset.dll Infected da Win32.Cheburgen.A
C:\ProgramData\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Functions\f_pmms_calc_money_cost_for_entry_per_cntrct.dll Infected da Win32.Cheburgen.A
C:\ProgramData\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Indicators\ib_b25b20Increase.dll Infected da Win32.Cheburgen.A
C:\ProgramData\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Indicators\id_Countd20Criteriad20PB.dll Infected da Win32.Cheburgen.A
C:\Users\All Users\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Functions\fc_rk_VRTc2eBarOffset.dll Infected da Win32.Cheburgen.A
C:\Users\All Users\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Functions\f_pmms_calc_money_cost_for_entry_per_cntrct.dll Infected da Win32.Cheburgen.A
C:\Users\All Users\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Indicators\ib_b25b20Increase.dll Infected da Win32.Cheburgen.A
C:\Users\All Users\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Indicators\id_Countd20Criteriad20PB.dll Infected da Win32.Cheburgen.A
What is
Win32.Cheburgen.A ??
C:\ProgramData\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Functions\fc_rk_VRTc2eBarOffset.dll Infected da Win32.Cheburgen.A
C:\ProgramData\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Functions\f_pmms_calc_money_cost_for_entry_per_cntrct.dll Infected da Win32.Cheburgen.A
C:\ProgramData\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Indicators\ib_b25b20Increase.dll Infected da Win32.Cheburgen.A
C:\ProgramData\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Indicators\id_Countd20Criteriad20PB.dll Infected da Win32.Cheburgen.A
C:\Users\All Users\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Functions\fc_rk_VRTc2eBarOffset.dll Infected da Win32.Cheburgen.A
C:\Users\All Users\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Functions\f_pmms_calc_money_cost_for_entry_per_cntrct.dll Infected da Win32.Cheburgen.A
C:\Users\All Users\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Indicators\ib_b25b20Increase.dll Infected da Win32.Cheburgen.A
C:\Users\All Users\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Indicators\id_Countd20Criteriad20PB.dll Infected da Win32.Cheburgen.A
- Svetlana MultiCharts
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Re: trojan horse and malware
Hi bomberone1,
We scanned C:\ProgramData\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Functions\fc_rk_VRTc2eBarOffset.dll with the help of Virustotal and it did not shown any malware. Here is the result.
Please do the same and send us a link with the results.
We scanned C:\ProgramData\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Functions\fc_rk_VRTc2eBarOffset.dll with the help of Virustotal and it did not shown any malware. Here is the result.
Please do the same and send us a link with the results.
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- Svetlana MultiCharts
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