MC64 8.5RC
As indicated in the attached graphic, the Entry Price is incorrect on the screen. EP also incorrect in Order and Position Tracker. Causes Exits and Stops to generally be misplaced. Occurs different bar types, different entry types. Seems to get resolved with a computer reboot. Have given this some time to try to work through it but have not been able to figure out what is gong on.
Incorrect Placement of Entry Price on Chart + in O&P Tracker
Incorrect Placement of Entry Price on Chart + in O&P Tracker
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- Henry MultiСharts
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Re: Incorrect Placement of Entry Price on Chart + in O&P Tra
Hello escamillo,
Which broker profile do you use?
Which broker profile do you use?
- Henry MultiСharts
- Posts: 9165
- Joined: 25 Aug 2011
- Has thanked: 1264 times
- Been thanked: 2957 times
Re: Incorrect Placement of Entry Price on Chart + in O&P Tra
Hello Escamillo,
In order to investigate this situation please provide additional information:
1) What exact version and build number of MultiCharts are you running? (in MultiCharts go to Help tab-> About)
2) MultiCharts logs once you reproduce the problem (if you have not restarted the platform. Logs from the previous run are erased when you start MC).
In MultiCharts 8.0 Release Candidate go to Help->Feedback->Send logs. Please let me know that you have uploaded the logs.
If your MC version is lower than MC 8.0 Release Candidate please follow this guide: https://www.multicharts.com/trading-sof ... harts_Logs
3) In MultiCharts go to File->New->Open Order and position tracker window-> Orders tab->make sure you are not filtering the information in columns, then go to File->Export to excel.
Please also export the information from the Logs tab and send it to me for analysis.
4) Please attach a detailed problem description and highlight the problem on the screenshots/in Excel files.
Please send me this information to support@multicharts.com
Have you tried installing MultiCharts 8.5 Release? Is this behavior reproduced on this latest version?
You can also come to our live chat Monday-Friday 6:30 am - 4 pm EST to demonstrate it remotely and we will collect all required for analysis information.
In order to investigate this situation please provide additional information:
1) What exact version and build number of MultiCharts are you running? (in MultiCharts go to Help tab-> About)
2) MultiCharts logs once you reproduce the problem (if you have not restarted the platform. Logs from the previous run are erased when you start MC).
In MultiCharts 8.0 Release Candidate go to Help->Feedback->Send logs. Please let me know that you have uploaded the logs.
If your MC version is lower than MC 8.0 Release Candidate please follow this guide: https://www.multicharts.com/trading-sof ... harts_Logs
3) In MultiCharts go to File->New->Open Order and position tracker window-> Orders tab->make sure you are not filtering the information in columns, then go to File->Export to excel.
Please also export the information from the Logs tab and send it to me for analysis.
4) Please attach a detailed problem description and highlight the problem on the screenshots/in Excel files.
Please send me this information to support@multicharts.com
Have you tried installing MultiCharts 8.5 Release? Is this behavior reproduced on this latest version?
You can also come to our live chat Monday-Friday 6:30 am - 4 pm EST to demonstrate it remotely and we will collect all required for analysis information.