digit rights management system lost connection
Since Multicharts.Net 10, it has issue losing connection to digit rights management system several times a day. Once this occurred a message popup (see attached png) I have to restart Multicharts.Net. I'm in China the internet connection to US is bad, please add more tolerance for bad internet connection and reduce frequency for checking digit rights.
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- Henry MultiСharts
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Hello wzero,
No changes were done in this regard in the latest versions and we have not received similar reports from the other users in the region.
At the moment we do not plan adjusting the authorization logic. Please have your ISP resolve the connection issues.
No changes were done in this regard in the latest versions and we have not received similar reports from the other users in the region.
At the moment we do not plan adjusting the authorization logic. Please have your ISP resolve the connection issues.
- Henry MultiСharts
- Posts: 9165
- Joined: Aug 25 2011
- Has thanked: 1264 times
- Been thanked: 2958 times
Hi Henry, I test again after lost connection happened. There is no problem open www.mcauth.com, the average ping time is 400ms. There is possibily lost 1 packet out of 10 pings. I still think this is a tolerance issue.
- Henry MultiСharts
- Posts: 9165
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wzero,
Please specify the exact time it happened and send us the logs for this occurrence - go to Help tab->Feedback (or Windows Start menu->All programs->MultiCharts->Feedback).
Select two options:
- Attach log files to help us understand what happened
- Upload collected data to Help Desk.
Uncheck the other options as we do not need them right now.
Please specify the exact time it happened and send us the logs for this occurrence - go to Help tab->Feedback (or Windows Start menu->All programs->MultiCharts->Feedback).
Select two options:
- Attach log files to help us understand what happened
- Upload collected data to Help Desk.
Uncheck the other options as we do not need them right now.
- Henry MultiСharts
- Posts: 9165
- Joined: Aug 25 2011
- Has thanked: 1264 times
- Been thanked: 2958 times
According to wzero's feedback the issue no longer appears in MultiCharts NET 11 Release 3.