Hi,
Just downloaded the Starter Edition and I'm having trouble connecting to CQG (AMP).
I installed the API and follow the instructions here but no luck.
Thanks,
Adelino
Can't connect to CQG with Starter Edition [SOLVED]
Re: Can't connect to CQG with Starter Edition
have you tried unistalling and reinstall both of the application back? I did experience the same issue and after updating my windows 7 with the latest patches and SP1 reinstalling again... everything works fineHi,
Just downloaded the Starter Edition and I'm having trouble connecting to CQG (AMP).
I installed the API and follow the instructions here but no luck.
Thanks,
Adelino
- JoshM
- Posts: 2195
- Joined: 20 May 2011
- Location: The Netherlands
- Has thanked: 1544 times
- Been thanked: 1565 times
- Contact:
Re: Can't connect to CQG with Starter Edition
What kind of error message(s) do you receive in the QuoteManager log tab and/or the Order and Position Tracker log tab?Just downloaded the Starter Edition and I'm having trouble connecting to CQG (AMP).
I installed the API and follow the instructions here but no luck.
Re: Can't connect to CQG with Starter Edition
Thanks for you replies
I get this:
Error received: Invalid/Unauthorized Private Label
I have reinstalled, checked if my CQG password was correct and stopped my anti-virus.
Still no luck.
One thing: I have installed the 32 bit version but my windows is 7 64 bits, I have never seen that as a problem, usually is the 64 bit trading software that won't work with some brokers.
I get this:
Error received: Invalid/Unauthorized Private Label
I have reinstalled, checked if my CQG password was correct and stopped my anti-virus.
Still no luck.
One thing: I have installed the 32 bit version but my windows is 7 64 bits, I have never seen that as a problem, usually is the 64 bit trading software that won't work with some brokers.
- Henry MultiСharts
- Posts: 9165
- Joined: 25 Aug 2011
- Has thanked: 1264 times
- Been thanked: 2958 times
Re: Can't connect to CQG with Starter Edition [SOLVED]
Hello Adelino,Error received: Invalid/Unauthorized Private Label
Your account should be setup in order to use it with MultiCharts. Please contact your broker regarding this error.
Re: Can't connect to CQG with Starter Edition
That's it, just spoke with my broker and the account needs to be set up for Multicharts.
A while back I tried Multicharts and I had no problems but now I remember I was still using Zen-fire back then.
Thanks for your help.
A while back I tried Multicharts and I had no problems but now I remember I was still using Zen-fire back then.
Thanks for your help.