problems with data [SOLVED]
Re: problems with data
Complete absence of data here since market open, through 0620 GMT.Any one else having data problems or connection problems tonite, just wondering.
Re: problems with data
... through 0945 GMTComplete absence of data here since market open, through 0620 GMT.
problems with data
Anyone else having screwed up data problems tonite. yosnappy how about you and did you ever get your other questions resolved? These would be awesome charts if they could get this data thing figured out.
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Re: problems with data
Yep. The graphs seemed to be trying to function after a fashion last night at market open, but after an hour or so of patchy and inconsistent service interspersed with total lack of connection, I gave up and went to bed. This morning, the situation is unchanged.Anyone else having screwed up data problems tonite?
Not yet, but Andrei is obviously very busy with the Multicharts clients. I live in hope.yosnappy how about you and did you ever get your other questions resolved?
Big if.These would be awesome charts if they could get this data thing figured out.
TSSupport: your continued use of the word "reliable" in your product description is, frankly, dishonest. Are you able to offer your customers any material guarantee whatsoever about the future reliability of your product?
Last edited by yosnappyj on 23 Jul 2007, edited 1 time in total.
problems with data
yosnappy, sorry you haven't got your questions answered yet, I used fx-trek before and I know they are not a very big company but I never had connection problems or data problems like I do with this company. I can think of one maybe two times in two years there was an issue, resolved quickly I might add. I have two separate internet connections and using the same computers and same everything and it is hard to get through a day without spending part of it in that connected trying to reconnect loop and constantly checking too see if the market price is what is actually showing on the chart. Price wise both charting packages are about the same for me its getting hard to hold out much longer. These charts could be so much more if they actually meant that RELIABLE part in their advertising. Tssupport not trying to make you mad but reading through the posts this has been a problem from the start and you have had a few loyal customers who have hung on , a simple post just telling us something or a little clue of what is happening would be nice and would probably sooth a few nerves or maybe open a demo account with somebody and try trading with the product you offer the way a person does when they trade for a living and see if that data problem dont rattle and frustrate your nerves when the exact same thing keeps happening week after week. You say they are reliable then make them reliable and get somebody in there on Sunday afternoon to make sure they start! Yea I do know something about a service oriented business I built one and yes it was successful and yea I know things dont always go according to plan but when I said something that is what I did and if it didnt work out quite right I contacted the customers to let them know what was happening and it didnt matter if it was the middle of the night or the weekend or Sunday afternoon I worked till it was right. Once again not trying to make you mad but when the charts didnt start when the markets opened it got on one of the few remaining nerves I have left when it comes to the charts you offer. I trade for a living now so I am only as good as the tools I use, as I said these charts could be some of the best available if you actually make them reliable. Thank you, digger
- Andrew Kirillov
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Yep. The graphs seemed to be trying to function after a fashion last night at market open, but after an hour or so of patchy and inconsistent service interspersed with total lack of connection, I gave up and went to bed. This morning, the situation is unchanged.Anyone else having screwed up data problems tonite?
We’ve received ticks with future time from FXCM today. This is why we had problems.
Not yet, but Andrei is obviously very busy with the Multicharts clients. I live in hope.yosnappy how about you and did you ever get your other questions resolved?
I’m working on your issue. I will respond in a couple of days.
It is not possible to provide any financial guarantee, because software is a complex system and not perfect. You use it at your own risk.Big if.These would be awesome charts if they could get this data thing figured out.
TSSupport: your continued use of the word "reliable" in your product description is, frankly, dishonest. Are you able to offer your customers any material guarantee whatsoever about the future reliability of your product?
What safeguards are in place to guarantee the quality of the data you receive and pass on to your customers? What will happen next time you receive bad data on a Sunday night? Will your customers lose another half-day's trading as a result?We’ve received ticks with future time from FXCM today. This is why we had problems.
Thanks.I’m working on your issue. I will respond in a couple of days.
Then are you able at least to quantify what you mean when you describe your product as "reliable"?It is not possible to provide any financial guarantee, because software is a complex system and not perfect. You use it at your own risk.
[SOLVED]
For example, port 8000 had data outages today at around 1000GMT, 1024GMT, and at the time of writing is dead once again.Then are you able at least to quantify what you mean when you describe your product as "reliable"?
Honestly, how can you continue to describe your product as "reliable" in these circumstances? You wouldn't hire a car with this level of reliability. You would fire an employee with this level of reliability. How can you hope to keep your customers?
- Andrew Kirillov
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- Andrew Kirillov
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We keep adding new filters to prevent such problems, but FXCM data feed is not static and you never know what can happen in the future.What safeguards are in place to guarantee the quality of the data you receive and pass on to your customers? What will happen next time you receive bad data on a Sunday night? Will your customers lose another half-day's trading as a result?
So it is hard predict something.
There's no need. We both know - we all know - that the reliability of your data feed is completely unacceptable in a commercial product.I'm not going to argue about quality of data server.
You leave me with none. Having persevered here for five months, I no longer have any confidence in either your competence or your integrity. I've e-mailed my cancellation.If you think it is not right you always have a choice.
- Andrew Kirillov
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problems with data
irishkev, Yea having some problems too, getting different prices on different time charts, almost thought we were going to get thru a week without the gremlins but guess not.
Hi Digger,
My charts seem to be updating now, but the current candle is drawing about a third of the way in from the right side of the charts. Is that normal???
Screen shot included.
Thanks,
Kevin
My charts seem to be updating now, but the current candle is drawing about a third of the way in from the right side of the charts. Is that normal???
Screen shot included.
Thanks,
Kevin
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- weirdchart.gif
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You can set the width of this margin:My charts seem to be updating now, but the current candle is drawing about a third of the way in from the right side of the charts. Is that normal???
click: Format / Window / X - Time Scale
and set the number of bars in "Space to the Right". It looks like you have about 25 set currently.
No Connection. Reconnecting. Connection OK. No Connection. Reconnecting. Connection OK. No Connection. Reconnecting. Connection OK. No Connection. Reconnecting. Connection OK.
Prices seem to be about 15 minutes old.
I've had the service for two days, and seen this both days.
I had a stretch of several hours where it worked fine.
Prices seem to be about 15 minutes old.
I've had the service for two days, and seen this both days.
I had a stretch of several hours where it worked fine.
irishkev, Port 9000 seems to be working, that is gain capitol data, if you dont know how to change ports, click on file go to preferences and click on that and you will see, put 9000 in the port box and close mcfx and restart it. See if that works. I would rather use fxcm data but that seems like a lost cause at the moment.
problems with data
Any chance of getting an update on what the problem is with fxcm data this time. Just a little clue would be helpful and thoughtful, or if it is supposedly fixed what the problem was, thank you
But it's a gamble, because if port 9000 isn't working, changing the port setting in the login dialogue doesn't reset the port, and you're shut out of the program.Port 9000 seems to be working, that is gain capitol data, if you dont know how to change ports, click on file go to preferences and click on that and you will see, put 9000 in the port box and close mcfx and restart it.
problems with data
Dear guest, It is becoming more obvious everyday that everything is a gamble with these chart! They may or may not work and the response from support is less than satisfactory I mean come on, use at your own risk the data is static you dont know what is going to happen, Andrew if I told you I might pay you for the service or I might not pay would you still let me use the charts we all know that would never happen. You say we have a choice, a lot of us made the choice to use this company based on your web page which should be worded a whole lot different. We have been paying you its time for your company to keep their end of the deal. You say you are doing your best Im not questioning that, but the time has come to fix this problem so if who ever is working on it cant then somebody that knows more needs to be brought in, I done that in my own business and yes it was a customer oriented business so I have been in your shoes. My backup( which seem to be my main charts) charts use fxcm data and they work week after week, so I know it is possible, a lot of places use fxcm data with no problems, you have had this problem from basically day one. You told yosnappy about all the features mcfx has, what good are they when the charts dont work? This latest problem was asked about last Thursday and again on Friday and nothing from support not a word, now it will be at least Monday morning before anything is done about it. Is this really your best?
- Marina Pashkova
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In the past the problems with the data feed were caused by FXCM seding quotes with the future time stamps. After that was fixed the server's stability has considerably improved.
At the moment, as I already mentioned we are developing a cluster of servers to ensure that if there are problems backup will be in place.
At the moment, as I already mentioned we are developing a cluster of servers to ensure that if there are problems backup will be in place.
problems with data
just wondering if there is a problem with fxcm today, stuck in that connected trying to reconnect loop
- Marina Pashkova
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problems with data
Thank you so much for the update Marina, it means a lot and yes the reliability does seem to be a whole bunch better as of late, appreciate the efforts of everyone involved thanks again , digger
- Marina Pashkova
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port 8000 data problems
Hello, seems to be a problem agian with fxcm data, if you get a chance could you tell us when it is up and going ? Using port 9000 atm and it takes a while to shut the program down to keep checking to see if port8000 is going again. Thank you
- Marina Pashkova
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- Joined: 27 Jul 2007