Beta not loading chart data from esignal data manager
Beta not loading chart data from esignal data manager
I'm running vista and can now compile my studies with the latest beta release. However, when I try to load the charts I just see "Establishing connection. H: connecting...." but no charts ever load. Data manager says 1 user. I've run XP in a virtual machine with the Beta installed and can load data in the charts from the esig data manager. Don't know what the problem is....
- Stanley Miller
- Posts: 556
- Joined: 26 Jul 2005
- Has thanked: 3 times
Vista
Yes esignal works fine in vista. Also, NT connects flawlessly to esig data manager in both xp and vista but with vista mc does not load charts (see pic of log from quote manager) and I noticed that in XP a chart will load but wont move, in other words it doesn't update the data its fed.
Please check your user name and password for eSignal because according to the logs it returns "Invalid user name and password" message in QuoteManager. This also explains why your XP chart can be loaded but is not updating, MultiCharts retrieves the data from the storage but doesn't have access to real-time data from eSignal.
thanks...
Kate thanks for the reply and I will double check everything but as I said originally other apps can access esignal data just fine (NT) and the green light on the data manger comes on (from red which means that the login was successful, correct username/password). I have no idea why QM would say otherwise...
Tried contact multiple times this morning...
Kate,
I tried calling the 888 number and just got a beep (not sure what that means); that happened everytime and I called the 510 number and it says its not a working number. I also tried live chat and it said it was not available. I did this between 5:50 and 6:30 central time and tried each multiple times. Can you please let me know when/how I can get someone so that they can connect via help desk? Thanks!
I tried calling the 888 number and just got a beep (not sure what that means); that happened everytime and I called the 510 number and it says its not a working number. I also tried live chat and it said it was not available. I did this between 5:50 and 6:30 central time and tried each multiple times. Can you please let me know when/how I can get someone so that they can connect via help desk? Thanks!