<<EXCEPTION>>
Code: 0xFFFFFFFFC0000005 ( -1073741819 )
Continuable: 0x0000000000000000 ( 0 )
Count: 0x0000000000000003 ( 3 )
Description: 0x00007FFC6A92CD29 指令引用了 0x0000000000000000 内存。该内存不能为 read。
ErrorCode: 0xFFFFFFFFC0000005 ( -1073741819 )
ExceptionType: 0x0000000000000000 ( 0 )
Module: C:\Windows\System32\KERNELBASE.dll
ParametersCount: 0x0000000000000002 ( 2 )
ProcID: 0x0000000000000368 ( 872 )
Process: C:\Program Files\TS Support\MultiCharts64\MultiCharts64.exe
Thread ID: 0x00000000000024F0 ( 9456 )
Time: 11.04.2023 - 21:51:24.030
what does this mean? restart computer and restart mc, still got error
- TJ
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Re: what does this mean? restart computer and restart mc, still got error
Please indicate the following:
1. computer RAM size
2. Windows version
3. MC version and release number
When did you install this MC?
1. computer RAM size
2. Windows version
3. MC version and release number
When did you install this MC?
- Kate MultiCharts
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Re: what does this mean? restart computer and restart mc, still got error
Hello gary1288,
If the Exception occurs again, please send us a report as described below so we could investigate what caused it. It is important to collect it at the moment when the issue is reproduced, before MultiCharts is restarted.
Here is how to do that:
Windows Start Menu -> MultiCharts folder -> Feedback.
In the description field please specify the steps you took before the application error appeared.
The check the following boxes:
Attach a screenshot;
Attach Log files…;
Attach minidumps…;
Upload collected data to help desk; and click Send.
If the Exception occurs again, please send us a report as described below so we could investigate what caused it. It is important to collect it at the moment when the issue is reproduced, before MultiCharts is restarted.
Here is how to do that:
Windows Start Menu -> MultiCharts folder -> Feedback.
In the description field please specify the steps you took before the application error appeared.
The check the following boxes:
Attach a screenshot;
Attach Log files…;
Attach minidumps…;
Upload collected data to help desk; and click Send.
Re: what does this mean? restart computer and restart mc, still got error
I have sent the report file through pop-up windows several times. I think MC can get these files.
I recompiled the indicators and strategies. Now it is ok. Some files were not in the correct status or files were corrupted.
I recompiled the indicators and strategies. Now it is ok. Some files were not in the correct status or files were corrupted.