Automatic start-up issue

Hello,

Since upgrading to MC 15 rel 26125, I am facing a systematic issue upon rebooting the server.

MC normally launches from a shortcut in the start-up menu, which links to "C:\Program Files\TS Support\MultiCharts64\MultiCharts64.exe".

Since migrating to the latest version, and upon ensuring that all MC applications are closed before shuting down the server, I noticed two things:
1) MessageCenterNet.exe never shut down and keeps running in the background.
2) The automatic restart will systematically end up with MCSmartShutdown.exe poping-up with no application appearing, requiring a manual intervention and preventing the automatic start-up.

Would you see any reason for this behaviour to happen? The account running the processes has admin privileges.

Thierry

Hello Thierry,

If any MultiCharts processes remain in the Task Manager after you close all the MC apps, please send us a report via the Feedback app (click Windows Start and start typing "Feedback", the app will pop up) for investigation:
In the Feedback window select the following options:

• Attach a screenshot; (make sure the Task Manager with processes is visible)
• Attach log files…;
• Attach minidump for crash analysis;
• Upload collected data to Help Desk;
  uncheck other options and click Send.