ASCII Mapping - weird behavior - even after deleting and remapping chart doesnt show new data

Hello Chris,

The behaviour is not reproduced on our end.

Please check the following points: 1. Your antivirus/firewall software is disabled or configured to ignore MultiCharts processes. MultiCharts processes list: https://www.multicharts.com/trading-software/index.php?title=MultiCharts_Processes 2. ASCII files with different internal structure are stored in separate folders 3. One ASCII file contains data for one symbol only

After that select one problematic ASCII file for checking possible issues with it: 1. Import data from that file into a newly created symbol. Fix the import errors if there were any. https://www.multicharts.com/trading-software/index.php?title=Importing_Data 2. Map one problematic file only using a base resolution (1 tick, 1 minute or 1 day). Create a chart for the mapped symbol and add a new line into the corresponding ASCII file using Notepad, taking into account the PC time, chart time zone and the time zone selected during mapping. Does the new bar appear on the chart?

If that doesn’t help, please reproduce the behaviour with one symbol and one chart and send us a report via the main MultiCharts window -> Help -> Feedback. In the Feedback window select the following options: Attach a screenshot; Attach log files…; Snapshot of the current MC setup; Open workspaces…; Data for active instruments…; Include tick data; Upload collected data to Help Desk; uncheck other options and click Send.

Also, please send the ASCII file or a sample of it, its mapping settings and some screenshots to illustrate the issue to our support email.

Hi,

it works again, but I cant really say what solved it, I worked through everything you suggested. So sorry for bothering.

Greets Chris

MultiCharts Support wrote:

Hello Chris,

The behaviour is not reproduced on our end.

Please check the following points:
1. Your antivirus/firewall software is disabled or configured to ignore
MultiCharts processes.
MultiCharts processes list:
https://www.multicharts.com/trading-software/index.php?title=MultiCharts_Processes
2. ASCII files with different internal structure are stored in separate
folders
3. One ASCII file contains data for one symbol only

After that select one problematic ASCII file for checking possible issues
with it:
1. Import data from that file into a newly created symbol. Fix the import
errors if there were any.
https://www.multicharts.com/trading-software/index.php?title=Importing_Data
2. Map one problematic file only using a base resolution (1 tick, 1 minute
or 1 day). Create a chart for the mapped symbol and add a new line into the
corresponding ASCII file using Notepad, taking into account the PC time,
chart time zone and the time zone selected during mapping. Does the new bar
appear on the chart?

If that doesn’t help, please reproduce the behaviour with one symbol and
one chart and send us a report via the main MultiCharts window -> Help ->
Feedback.
In the Feedback window select the following options:
Attach a screenshot;
Attach log files…;
Snapshot of the current MC setup;
Open workspaces…;
Data for active instruments…;
Include tick data;
Upload collected data to Help Desk;
uncheck other options and click Send.

Also, please send the ASCII file or a sample of it, its mapping settings
and some screenshots to illustrate the issue to our support email.

Hi Chris,

We're glad to know it works! Please let us know if you notice the behaviour again.

Chris wrote:

Hi,

it works again, but I cant really say what solved it, I worked through
everything you suggested.
So sorry for bothering.

Greets
Chris

'''MultiCharts Support wrote:'''
>Hello Chris,
>
> The behaviour is not reproduced on our end.
>
> Please check the following points:
> 1. Your antivirus/firewall software is disabled or configured to ignore
> MultiCharts processes.
> MultiCharts processes list:
>
https://www.multicharts.com/trading-software/index.php?title=MultiCharts_Processes
> 2. ASCII files with different internal structure are stored in separate
> folders
> 3. One ASCII file contains data for one symbol only
>
> After that select one problematic ASCII file for checking possible issues
> with it:
> 1. Import data from that file into a newly created symbol. Fix the import
> errors if there were any.
>
https://www.multicharts.com/trading-software/index.php?title=Importing_Data
> 2. Map one problematic file only using a base resolution (1 tick, 1
minute
> or 1 day). Create a chart for the mapped symbol and add a new line into
the
> corresponding ASCII file using Notepad, taking into account the PC time,
> chart time zone and the time zone selected during mapping. Does the new
bar
> appear on the chart?
>
> If that doesn’t help, please reproduce the behaviour with one symbol
and
> one chart and send us a report via the main MultiCharts window -> Help ->
> Feedback.
> In the Feedback window select the following options:
> Attach a screenshot;
> Attach log files…;
> Snapshot of the current MC setup;
> Open workspaces…;
> Data for active instruments…;
> Include tick data;
> Upload collected data to Help Desk;
> uncheck other options and click Send.
>
> Also, please send the ASCII file or a sample of it, its mapping settings
> and some screenshots to illustrate the issue to our support email.
>