Binance.US date/time and order entry error - [OPEN] MC-2851

#1

MultiCharts Support
Last seen online at Apr 26, 2024 - 12:37
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Mar 21, 2023 - 14:07

Hello rrams,

We need more info for investigations. As soon as the issue is reproduced please send us logs via the main MultiCharts window -> Help -> Feedback.

In the description please specify the Broker Order ID of the order with which you had the issue (Order and Position Tracker -> Orders tab -> Broker order ID column)

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#2

rrams (rrams)

Russ Ramsey
Last seen online at Apr 02, 2023 - 06:10
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Apr 02, 06:09, in reply to comment #1

Hello,
I found where the problem is coming from. In the Exchanges & ECN List, under Binance and Binance.US; the session times as obtained from the standard MultiCharts install are incorrect.
The 24/7 session times need to run like this:

Open Time Close Time
Sunday 00:00 Sunday 23:59
Monday 00:00 Monday 23:59 ...and so on.

However, as delivered in the MultiCharts update they are like this:

Open Time Close Time
Sunday 00:00 Monday 00:00
Monday 00:00 Tuesday 00:00 ...and so on.

This is causing problems with orders and charting using daily or 24 hour or 1440 minute bars.
Please correct this for the next version. Thank you. -rrams

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#3

MultiCharts Support (MultiCharts)

MultiCharts Support
Last seen online at Apr 26, 2024 - 12:37
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Apr 04, 10:57, in reply to comment #2

Hello rrams,

Sessions do not influence the Timestamps. When the request is sent from MC to Binance server, MultiCharts applies the current PC time to it. The error ‘Timestamp for this request was 1000ms ahead of the server's time’ indicates that the time of the computer and the server are not synchronized.
The only solution here is to sync your PC and the world's time as Binance is very sensitive to time discrepancy (even 1 second or less). Please go to Windows Date&Time settings and click Sync now to synchronize your clock with the world's time.
If it doesn’t help, and your system's clock is still out of sync with the world's time (you can check it on time.is: https://time.is/), you need to contact your system administrator directly for assistance.

As for your inquiry about sessions, the pre-built 24/7 cannot be changed, I’m afraid, as it is universal and used by many other users for their purposes.
But you might create your own Custom Session Template. To learn how please see this page: https://www.multicharts.com/trading-software/index.php?title=Setting_Custom_Session_Templates

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Hello rrams,

Sessions do not influence the Timestamps. When the request is sent from MC to Binance server, MultiCharts applies the current PC time to it. The error ‘Timestamp for this request was 1000ms ahead of the server's time’ indicates that the time of the computer and the server are not synchronized.
The only solution here is to sync your PC and the world's time as Binance is very sensitive to time discrepancy (even 1 second or less). Please go to Windows Date&Time settings and click Sync now to synchronize your clock with the world's time.
If it doesn’t help, and your system's clock is still out of sync with the world's time (you can check it on time.is: https://time.is/), you need to contact your system administrator directly for assistance.

As for your inquiry about sessions, the pre-built 24/7 cannot be changed, I’m afraid, as it is universal and used by many other users for their purposes.
But you might create your own Custom Session Template. To learn how please see this page: https://www.multicharts.com/trading-software/index.php?title=Setting_Custom_Session_Templates

To auto-link to an existing issue, write "issue", "bug", "ticket" or the issue type (like "bug report" or "enhancement") followed by the issue number (ex: "ticket #3" or "bug report MYPROJ-1"). Enclose sourcecode samples between two "~~~~" lines.
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Selected syntax: Plaintext ▼

'''MultiCharts Support wrote:'''
>Hello rrams,
> 
> Sessions do not influence the Timestamps. When the request is sent from MC
> to Binance server, MultiCharts applies the current PC time to it. The error
> ‘Timestamp for this request was 1000ms ahead of the server's time’
> indicates that the time of the computer and the server are not
> synchronized.
> The only solution here is to sync your PC and the world's time as Binance
> is very sensitive to time discrepancy (even 1 second or less). Please go to
> Windows Date&Time settings and click Sync now to synchronize your clock
> with the world's time.
> If it doesn’t help, and your system's clock is still out of sync with the
> world's time (you can check it on time.is: https://time.is/), you need to
> contact your system administrator directly for assistance.
> 
> As for your inquiry about sessions, the pre-built 24/7 cannot be changed,
> I’m afraid, as it is universal and used by many other users for their
> purposes.
> But you might create your own Custom Session Template. To learn how please
> see this page:
> https://www.multicharts.com/trading-software/index.php?title=Setting_Custom_Session_Templates
>

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