After some days of using the new 15 release, I've had to roll back to the previous version due to continuous LAGs in the DOM and the executions of my trades. My Limits Orders were visible on DOM, but when the trade prices, passed over my limit exit order or entry order, it would stay visible NOT executed for seconds in the same position on DOM even if they were executed and only after many seconds I saw them executed in the DOM and in the order and Position tracker. If I moved my Limit orders higher or lower, it took seconds (sometimes more than 20 seconds) to see the same order in the new position. I use 4 instances of Multicharts, the same Desktops files used for years, created and saved with the previous releases of Multicharts. Instances with 3 or 4 workspaces for each instance/Desktop, based on tick chart analysis, Point charts, Volume analysis, and so ON (NOT only price, but with Volume indicators based on tick analysis). With the previous release, I Had no problem with LAG (MC 14 R10 and before).
I've an i9 20 cores CPU, 112 GB of RAM, and 2 RTX 2070 8Gb dedicated video cards. Yesterday I rolled back to MC 14 R10 and the LAGs disappeared. Probably the new SIM engine has a relevant impact on the regular functionality of the platform. MC 15 has a massive CPU and GPU utilization, about twice that of release 14. For now, I can't work with this new release
Hello CrazyNasdaq,
The behaviour is not reproduced on our end.
If it still happens in MultiCharts 14 or 15, please send us a Feedback report (main MultiCharts window → Help → Feedback) so that we could check it.
When reporting the behaviour with orders, select the following options in the Feedback window:
- Attach a screenshot;
- Attach log files…;
- Snapshot of the current MC setup;
- Upload collected data to Help Desk;
uncheck other options and click Send.
Also, please attach here or send to our support email screenshots demonstrating
- Problematic orders in Order and Position Tracker → Orders tab with Broker Order IDs and time visible.
- Load on the system in the Task Manager → Performance tab.
When reporting the behaviour with lags, please check the following boxes when sending a report:
- Attach a screenshot;
- Attach log files…;
- Attach minidump for crash analysis;
- Snapshot of the current MC setup;
- Open workspaces…;
- Active indicators...; (if you can’t share your scripts, reproduce the behaviour with built-in ones)
- Upload collected data to Help Desk;
uncheck other options and click Send.
Also, please attach here or send to our support email screenshots demonstrating the load on the system in the Task Manager → Performance tab.