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Open Feature request MC-891

Trade indicator displays information that is false

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Open a trade on forex market with fxcm broker.
On the trade display, the small window on the chart, it's possible to display the open P/L of this trade (which is false when using other currency than usd) and it's possible to display the P/L in pips or in %.
These two value are false.
It displays for example 543500 pips instead of 74,8 pips
The value displayed in % is just as incoherent...

Steps to reproduce this issue

Open a trade on forex market
Wait until the order is filled.
Look at the information displayed into the small window of the trade, the one on the chart.
Click on the information to switch from $ to pips and %...
See by yourself the inconsistency of the values displayed !

Comments (5)
user-offline.png  MultiCharts Support (MultiCharts)
Mar 30, 2012 - 06:18

Please, come to our live chat to demonstrate the issue during our remote connection to your computer.
P.S. You may find the following information useful: http://www.multicharts.com/trading-software/index.php/FXCM_Broker_Profile

user-offline.png  Stratman (Stratman)
Mar 30, 2012 - 07:02

You can see on the screen shots that the current trade displays a value of -68500 pips, a wrong value as the current price is almost at the same entry price...
On the same way, the value of -54% is wrong...
Do you understand what I mean ??

user-offline.png  MultiCharts Support (MultiCharts)
Apr 02, 2012 - 15:58

Please, show the screenshot of the instrument settings from QuoteManager.

user-offline.png  MultiCharts Support (MultiCharts)
Apr 05, 2012 - 15:47

This is not a bug, since we display PnL as it calculated and sent from FXCM. I am also aware that you have shown similar situaltion to Roman in our Live Chat on MBTrading, however it slighlty differes from technical point of view. Anyway i am truning this bug report into a feature request.

user-offline.png  Stratman (Stratman)
Apr 05, 2012 - 16:43

Andrew, when an indicator shows -68600 pips while the reality is less than 100 pips, then you can always say that it's not a bug but only a feature request...
The fact remains that the displayed information is false and not usable by the trader...
As for the situation I mentioned with Roman, it is totally different :
it concerns the value of PnL which, I conceive, may be displayed in yen or in any currency at your convenience, even though we can not be considered as a bug...
In the present case, I refer to a problem where the unit is clearly defined as the "pip" number and a trade that displays 68600 pips requires either removing the label "pips" or indicate that the number does not correspond to a PnL of the trade in pips...
As shown on the screen shots, identical finding concerning the label "%", the number reported does not correspond to reality, so either the number is miscalculated, or the unit is badly expressed...
And these two information is not sent by the broker.

Issue basics
  • Type of issue
    Feature request
  • Category
    Not determined
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  • Status
    Under Review
User pain
  • Type of bug
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